FAQ

Hey you,

Thank you for visiting our store. We've shared a few of our most frequently asked questions (with answers) to help you navigate fast and easy especially during our out of office hours. If you still need additional assistance, please contact us via Instagram DM or email and a representative will assist you during work hours.

Hope this helps:

 

GENERAL FAQ

How can I purchase your products online?

We’ve made self-service easy for you. You can purchase from our website www.shopnurtureorganics.com

How can I contact Nurture Organics?

We love to hear from you! Call 0715516417 during business hours, send an email to nurturebykhakai@gmail.com or fill in the enquiry form on our Contact Us page here.

Which physical store can I find your products stocked?

You can find our products at:

Eliamin Ink: 0723526589; Pride Tower, M1, Woodvale Groove, Westlands

Top Secret Beauty World: Kimathi Hse, Shop no. 7, Kimathi Street, CBD

What are your opening hours?

We are open from 9am to 5pm, Monday to Friday. You can still purchase from our website out of business hours and your order will be fulfilled once we re-open.

When can I expect my order?

Standard delivery: must be within Nairobi & arrives within 1 – 4 days (this is dependent on how many orders we receive).

Priority delivery: must be within Nairobi & arrives on the same day.

Out of Nairobi: 1 – 4 days depending on distance and backlog of orders.

How can I purchase Nurture Organics products in bulk?

We love for you to join our family! Send an email to nurturebykhakai@gmail.com or fill in the enquiry form on our Contact Us page here requesting for the wholesale pricelist.

 

SKIN FAQ

Do you have any products for hormonal acne?

Please read our blog post on hormonal acne for a more in depth understanding on how to heal your hormonal acne and prevent future flare ups.

I have really dry skin, what Nurture products will work for me?

Our most effective products for dry skin include our Sweet Almond Oil, Whipped Shea Butter & Castor Oil. The all help lock in moisture and keep your skin feeling young and elastic. We also recommend drinking lots of water to stay hydrated and exfoliating once a week to get rid of dry skin.

I have eczema, do you have any products for eczema affected skin?

Eczema triggers are different for everyone, so it’s hard for us to say that using our products would be 100% effective. However we have had some great results with customers who have tried our Whipped Shea Butter & Sweet Almond Oil for their eczema. We recommend always performing a patch test on hidden skin first to assess if a product is suitable for your skin.

Are your products suitable for sensitive skin?

Yes, all our products are free of harsh additives and therefore suitable for sensitive skin.

Can I use Nurture products if I am prone to breakouts?

Although it may seem counterproductive to put oil onto acne prone skin, Nurture’s Grapeseed Oil & Tea Tree Essential Oil are great for oily skin. These oils are both lightweight, fast absorbing and most importantly, they are non – comedogenic. This means they won’t clog your pores, and instead penetrate deep into the skin layers to nourish from within.

Grapeseed works to deeply cleanse your pores, and is more suitable as a daily moisturizer. Whereas, Tea Tree is antibacterial and best used as a spot treatment

If I have oily skin, won’t facial oils make my skin oilier?

A common misconception with oily skin is thinking your skin will become oilier if you apply topical oils and butters. Often what is causing the oily build up is an underlying lack of hydration in your skin’s surface. Dehydration can lead to an over compensation and over production of the skin’s natural oils, or sebum. Getting your skin’s hydration levels right is the first step to amazing skin; and our oils will assist in locking in the hydration.

Are your products suitable for babies?

Yes, all our products are free of harsh additives and therefore suitable for babies.

 

HAIR FAQ

Which oils can I use to grow my hair?

Our best product for hair growth is Castor Oil. It’s been used for centuries as a hair growth remedy. This thick oil penetrates your hair shaft which strengthens your hair strands, therefore increasing the life span of your hair.

How to I retain moisture in my hair?

Keep a spray bottle filled with water & spray your hair and scalp twice a week to hydrate your hair. Thereafter, apply Nurture’s Castor Oil, Sweet Almond Oil or Grapeseed Oil to lock in this moisture.

Additionally, remember to deep condition your hair once a month; & avoid constantly blow drying and/or flat ironing your hair as this will dry up your hair and scalp making your hair weak and brittle.

What do you recommend for greasy hair?

Excess oil production can also be triggered by various factors such as puberty, stress, pregnancy, menstruation, or hormonal medications. It is important that you still moisturize your hair in order to maintain its health. We recommend moisturizing with Grapeseed Oil if your hair gets easily greasy. Grapeseed is light and easily absorbed, therefore it won’t leave your hair feeling greasy.

My hair is falling off. HELP!

The first step is to calm down. The more you worry, the faster your hair will fall off! We recommend using our Castor Oil for hair fall. This is the best oil for deeply penetrating and strengthening your hair strands. It improves the health of your hair by regenerating hair growth cells and providing a layer of protection on each strand.

What can I do to fix my dry scalp?

There are several potential causes of a dry scalp. These include washing the hair too frequently, not drinking enough water, and having a reaction to harsh hair care products. Health conditions such as psoriasis could also result in a dry scalp.

Our Tea Tree Essential Oil contains antifungal & antiseptic properties which help combat dry scalp. We recommend diluting 2 drops of Tea Tree into a tablespoon of Castor Oil and massaging this mixture into your scalp. Repeat once a week for best results.

Additionally, avoid shampoos and conditioners that have sulfates in them, as this ingredient aids in the drying. Avoid applying deep conditioner to your scalp as this may end up clogging your pores; only focus on hair (especially ends) when deep conditioning.

My hair keeps breaking, what oil can I use to prevent this from happening?

Our best product for reducing breakage is Castor Oil. This thick oil penetrates your hair shaft which strengthens your hair strands, therefore increasing the life span of your hair.

Additionally, remember to deep condition your hair once a month; & avoid constantly blow drying and/or flat ironing your hair as this will dry up your hair making it weak and brittle.